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POLICIES

Driftwood Lodge Policies

Reservation Policy:

  • Guest Must be at least 18 years of age to reserve a room with Driftwood Lodge.
  • Driftwood Lodge requires a valid credit card to guarantee a reservation. A confirmation email containing the reservation confirmation number will be sent at time of booking completion.
    • If you do not receive a confirmation email please contact us immediately.
  • Up to 2 children 11 years of age and under stay free with an adult using existing beds.
  • Rollaway and cots are not available.
  • Please read the following policies carefully:

Deposit and Confirmation Policy:

Deposit Policy: All reservations booked directly with Driftwood Lodge carry
a 3 day prior to arrival cancellation policy. 3 days prior to arrival the
credit/debit card provided at time of booking will be authorized for the
first night stay plus tax. This authorization guarantees the room for
arrival. This authorization confirms that the free cancellation period has
passed. The entire amount of the stay will be charged upon check out.

Confirmation Policy: When a reservation is created with Driftwood Lodge,
whether online or by phone, a confirmation email will be sent. This
confirmation email will contain the reservation confirmation number. If
you do not receive a confirmation email after making a reservation please
contact Driftwood Lodge immediately.

PROMO CODE conditions: Any reservation made using a PROMO CODE requires
pre-payment at time of booking in the full amount of the reservation
including taxes. All PROMO CODE reservations carry a NONREFUNDABLE
cancellation and modification policy. If cancellation or modification is
necessary on a reservation made using a PROMO CODE, refunds will NOT be
issued.

Minimum Stay Policy: Please note that all holiday and major event weekends
require a two night minimum stay. Once a room is reserved for these
special weekends the reservation cannot be modified lower than a two night
stay. If the stay is modified below two nights, the guest is still liable
for the second nights room rent plus tax.

The late cancellation penalty on a two night minimum stay reservation is 2
nights room rent plus all applicable taxes.

No Show Policy: If you are a NO SHOW, we will charge the first and last
night of your reservation (last night if applicable).

Cancellation Policy:

Our cancellation policy is: All reservations confirmed with Driftwood
Lodge carry a 3 day prior to arrival cancellation deadline. Free
cancellation is available up until 12:00PM (Noon) MST 3 days prior to
arrival. To cancel a reservation with Driftwood Lodge you must send an
email request to info@driftwoodlodge.net. Once the cancellation request
has been processed, a cancellation number will be issued. A cancellation
email will be sent containing this cancellation number. A cancellation
number is required to verify the cancellation has processed successfully.
Please retain this number for your records. If you do not receive a
cancellation email following a cancellation request please contact us
immediately.

Late Cancellation: If cancellation request is received after the 3 day
deadline. The penalty for a late cancellation is the first night stay on
the reservation including taxes. A late cancellation email will be provided
with the cancellation number.

PROMO CODE conditions: Any reservation made using a PROMO CODE requires
pre-payment at time of booking in the full amount of the reservation
including taxes. All PROMO CODE reservations carry a NONREFUNDABLE
cancellation and modification policy. If cancellation or modification is
necessary on a reservation made using a PROMO CODE, refunds will NOT be
issued.

No Show Policy: If you are a NO SHOW, we will charge your credit/debit card
for the first and last night stay of your reservation (last night if
applicable).

Pet Policy:

Driftwood Lodge has a very limited number of pet friendly rooms. To reserve a pet friendly room you must call the lodge directly
at 435-772-3262 to check availability.

Pet friendly reservations are not accepted online.

There is a $25+tax fee for the first pet and
a $10+tax fee for an additional pet. 2 pet limit.
Pet friendly reservations are not accepted online.
Emotional support and comfort animals require a Pet friendly reservation and will be required to pay applicable Pet fees.

Certified Service animals are welcome. We would appreciate service animal to be acknowledged at time of booking.

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Driftwood Lodge

1515 Zion Park Blvd. | Springdale, UT 84767 | +1-435-772-3262

info@driftwoodlodge.net

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