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POLICIES

Driftwood Lodge Policies

Reservation Policy:

  • Guests must be at least 18 years of age to reserve a room with Driftwood Lodge.
  • A valid photo ID will be required at check in.
  • Up to 2 children, 11 years of age and under stay free with an adult using existing beds.
  • King size bedrooms accommodate a total of 2 people, Double Queen size bedrooms accommodate a total of 4 people. Family rooms accommodate a total of 6 people. Base rates are for 2 people, additional persons are $10+tax.
  • Rollaways and cots are not available.

Please read the following policies carefully before booking:

Deposit and Confirmation Policy:

Deposit Policy: All reservations booked directly with Driftwood Lodge carry a 7 day prior to arrival cancellation policy except The Family Room and Family Patio Room which carry a 30 day prior to arrival cancellation deadline. 7 days(30 days on Family rooms) prior to arrival the credit/debit card on file will be authorized for the full amount of the stay plus tax. This authorization guarantees the reservation for arrival. This authorization confirms that the free cancellation period has passed. If the credit card does not authorize we cannot hold the reservation and will be forced to cancel.

Confirmation Policy: When a reservation is created with Driftwood Lodge, whether online or by phone, a confirmation email will be sent. This confirmation email will contain the reservation confirmation number. If you do not receive a confirmation email within 24 hours after making a reservation please contact Driftwood Lodge. Please read the confirmation email carefully.

Cancellation Policy:

Our cancellation policy is: All reservations confirmed with Driftwood Lodge carry a 7 day (30 days on Family room and Family Patio room) prior to arrival cancellation deadline.

Free cancellation is available up until 12:00PM (Noon) MST 7 days prior to arrival (30 days on Family rooms). To cancel a reservation with Driftwood Lodge you must send an email request to info@driftwoodlodge.net. Once the cancellation request has been processed, a cancellation number will be issued. A cancellation email will be sent containing this cancellation number. A cancellation number is required to verify the cancellation has processed successfully. Please retain this number for your records. If you do not receive a cancellation email following a cancellation request please contact us
immediately.

Late Cancellation: If a cancellation request is made less than 7 days prior to arrival (less than 30 days prior to arrival on Family Rooms). The penalty for a late cancellation is the first night stay on the reservation including taxes.

A late cancellation email will be provided with the cancellation number.

PET POLICY

Driftwood Lodge has a VERY limited number of pet friendly rooms. To reserve a pet friendly room you must call the lodge directly at 435-772-3262 to check if there is availability.

PET FRIENDLY RESERVATIONS ARE NOT ACCEPTED ONLINE.

If a pet friendly room is available there is an additional fee of $25+tax for one pet and a $10+tax fee for any additional pet. We have a 2 pet limit.

PET FRIENDLY RESERVATIONS ARE NOT ACCEPTED ONLINE.
Emotional support and comfort animals require a Pet friendly reservation and will be required to pay applicable Pet fees.

Certified Trained Service animals are welcome. A Certified Service Animal must be trained to assist its handler with a specific task/service. We appreciate a service animal to be acknowledged at time of booking.

PROMO CODE conditions: Any reservation made using a PROMO CODE requires pre-payment at time of booking in the full amount of the reservation including taxes. All PROMO CODE reservations carry a NONREFUNDABLE cancellation and modification policy. If cancellation or modification is necessary on a reservation made using a PROMO CODE, refunds will NOT be issued.

Minimum Stay Policy: Please note that all holiday and major event weekends require a two night minimum stay. Once a room is reserved for these special weekends the reservation cannot be modified lower than a two night stay. If the stay is modified below two nights, the guest is still liable for the second night’s room rent plus tax.

The late cancellation penalty on a two night minimum stay reservation is 2 nights room rent plus all applicable taxes.

DRIFTWOOD LODGE

1515 Zion Park Blvd. | Springdale, UT 84767 | +1-435-772-3262

info@driftwoodlodge.net

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